Custom Orders and Store Policies For VSM HD

Custom Orders

Made Especially for You!

Should you see something you like and just want a different color or size, or you have a very specific item you want made, please contact me so we can begin working together on a custom order.

Custom orders are a very personal experience where I will work one on one with you through email and photos to make sure you are getting exactly what you want. Keep in mind, due to the nature of these custom orders, I will not accept returns once the item is sent to you. Also, full payment will be required before work has begun. The full amount is non-refundable once work is started and there will be no refund once item is approved and shipped, unless an obvious defect or damage in shipment occurs. 

Should you wish to speak with one of my many customers who have placed custom orders with me for feedback, please let me know so that I can connect you with someone for you to speak with about their experience


Payment

VSM Handcrafted Designs is a Paypal Friendly Shop

All purchases are made through Paypal. If you do not have an account, you will still be able to choose to pay with a credit card using Paypal's guest option. 

Returns, Refunds, and Exchanges

Please Take a Moment to Read

If item has not shipped and you need to cancel the order, you will be refunded entirely for item and shipping. 

If item has shipped and you are not satisfied with your item please contact me w.in 14 days of receiving your item. Exchanges can be made once previous item is returned. If return is required due to change or mind or not liking it, you will be refunded for item only, not shipping. However, if a return is required due to damage of the item in transit or sizing issue, a full refund or comparable exchange will be provided when original item is returned to me, this will include a refund for having to ship the item back. It is recommended for you to return through USPS with insurance and tracking for your protection.

If this is a custom order, there will be no refund once approval has been made on your part of colors and/or design. Please understand that this is a very specific order made to your desires and is not something that can easily be sold to someone else. Rest assured, there will be a good amount of contact prior and during creation to make sure it is meeting your requests. If you would like to speak with someone who has placed a custom order with me, I would be happy to provide references.


Shipping

USPS is the Chosen Provider for VSM Handcrafted Designs

Shipping is done through USPS parcel post or first class depending on weight of order with insurance and trackng within the United States. Should expedited shipping be required, please contact me so that you may be billed appropriately for a shipping upgrade. Shipping upgrades will be done through USPS as well using their Priority shipping option. 


​If you wish to have an item shipped internationally, please contact me so that you can be billed accordingly for the country of destination. Also be aware, any VAT or Country specific taxes are the full responsibility of the buyer. I legally cannot send items marked as "gift" to help you avoid these fees. 

Further Information


All items are made in a smoke free, pet friendly home. Unless specifically requested, the yarn used in my items is high quality acrylic or acrylic blends. This is to ensure that allergies will not be an issue for sensitive skin and that colors will hold up for years of use.

No comments:

Post a Comment